Terms of Service
1. Acceptance of Terms
By engaging Aspire Digital Solutions for any service, including but not limited to website design, development, search engine optimization, paid advertising management, social media management, graphic design, video production, consulting, hosting, or maintenance, the Client agrees to be legally bound by these Terms of Service.
Payment of any invoice, deposit, retainer, or recurring service fee constitutes full acceptance of these terms.
2. No Refund Policy
All payments made to Aspire Digital Solutions are final and non refundable.
This includes deposits, retainers, milestone payments, setup fees, production fees, consulting fees, hosting fees, monthly service fees, and subscription services.
Due to the custom nature of digital services and the allocation of internal time and resources, refunds will not be issued under any circumstances, including but not limited to change of mind, dissatisfaction with subjective design preferences, failure to achieve marketing outcomes, business closure, client delays, algorithm changes, or third party disruptions.
All sales are final.
3. No Guarantee of Results
Aspire Digital Solutions does not guarantee specific business results, revenue increases, search engine rankings, advertising performance, traffic levels, or conversion rates.
Digital performance depends on external factors outside our control, including industry conditions, competition, consumer behavior, and platform policies.
Any projections or performance discussions are illustrative only and not contractual guarantees.
4. Project and Service Cancellation
4.1 Project Based Services
If a Client cancels a project after work has commenced:
• All payments made will be retained.
• All work completed will be invoiced if not already paid.
• Any outstanding balances become immediately due.
Cancellation does not eliminate payment responsibility for work performed or time reserved.
4.2 Monthly and Recurring Services
Recurring services include, but are not limited to:
• Search Engine Optimization
• Social Media Management
• Paid Advertising Management
• Website Maintenance
• Hosting Services
• Marketing Retainers
A minimum of thirty 30 days written notice is required to cancel recurring services.
For Clients engaged under a twelve 12 month agreement, once six 6 months of services have been completed, cancellation requires sixty 60 days written notice.
The extended notice period reflects the strategic planning, infrastructure development, implementation work, and operational integration completed during long term engagements. This time allows for proper project wind down, transition, documentation, and account closure.
Failure to provide the required notice period does not waive payment obligations. The Client remains financially responsible for services during the applicable notice term.
Notice must be submitted in writing via email and must clearly state the intent to cancel.
Services will continue during the applicable notice period and payment remains due in full.
No partial refunds will be issued.
Failure to provide proper written notice does not relieve payment obligations.
5. Automatic Renewal
All recurring services automatically renew on a month to month basis unless properly terminated with 30 days written notice.
By engaging in recurring services, the Client authorizes automatic billing according to the agreed schedule.
Automatic renewal remains in effect until proper cancellation notice is received and acknowledged.
6. Advertising Account and Post Termination Liability
Upon termination of paid advertising or marketing services:
- Aspire Digital Solutions is not responsible for performance fluctuations occurring after termination
- Changes made by the Client or third parties to advertising accounts are outside our control
- Budget changes, targeting edits, campaign modifications, or platform updates after termination are not attributable to Aspire Digital Solutions
The Client agrees not to dispute charges or pursue claims based on advertising performance after termination of services.
All work performed prior to termination remains billable and final.
7. Dormancy and Project Delays
A project will be deemed dormant if the Client fails to provide required materials, approvals, or communication.
30 Days of Inactivity
After 30 consecutive days of Client inaction:
- The project will be placed on dormant status
- Production scheduling may be released
- A reactivation fee may apply
60 Days of Inactivity
After 60 consecutive days:
- A dormancy surcharge equal to 20 percent of the remaining project balance will be added
- The project must be formally reactivated
- Scheduling will be based on availability
90 Days of Inactivity
After 90 days of inactivity:
- The project may be deemed abandoned
- Payments made are forfeited
- A new agreement may be required to restart
8. Scope Changes and Revision Rounds
All pricing is based strictly on the approved scope of work.
Any additional requests, new functionality, expanded deliverables, design direction changes, additional pages, integrations, or strategic shifts constitute a scope change and may result in additional fees.
Revision Rounds and Iterations
Unless otherwise stated in writing, projects include two to three rounds of revisions within the approved scope.
A revision round is defined as a consolidated set of feedback submitted at one time.
Fragmented, rolling, or piecemeal feedback may be treated as multiple rounds.
Revisions must remain within the originally approved scope of work.
Revisions exceeding three rounds, or revisions outside the approved scope, may incur additional fees at the applicable hourly rate.
Additional revision work may be invoiced prior to continuation of production.
9. Payment Terms and Late Fees
Invoices are due according to the agreed schedule.
Balances unpaid more than 10 days past due may incur:
- A late fee
- Interest at 1.5 percent per month or the maximum permitted under Connecticut law
Accounts more than 15 days past due may result in suspension of work.
Accounts more than 30 days past due may result in suspension of hosting, website access, or services.
The Client is responsible for collection costs, legal fees, and administrative expenses incurred in recovering unpaid balances.
10. Hosting and Service Suspension for Nonpayment or Breach
If hosting, maintenance, marketing, or other recurring services are provided by Aspire Digital Solutions, we reserve the right to suspend, restrict, or terminate services for nonpayment or material breach of these Terms.
In the event of overdue payment:
- Administrative access to the website, hosting environment, or related platforms may be restricted
- Active work, updates, or support may be paused
- Hosting services may be suspended
- Website access may be temporarily disabled
Accounts more than 15 days past due may be subject to service interruption.
Accounts more than 30 days past due may result in full suspension of hosting, website functionality, advertising services, or other active deliverables until all outstanding balances, accrued interest, and any applicable reinstatement fees are paid in full.
Aspire Digital Solutions shall not be liable for any loss of traffic, search rankings, leads, revenue, data interruption, reputational impact, or business interruption resulting from suspension due to nonpayment or breach.
Data retention following suspension or termination for nonpayment is not guaranteed.
Reinstatement of services is subject to availability and may require updated agreements or revised pricing.
11. Intellectual Property
All concepts, drafts, strategies, designs, and internal working files remain the property of Aspire Digital Solutions until full payment is received.
Upon full payment, the Client is granted the right to use the final deliverables for their business purposes.
Failure to pay in full, including chargebacks or payment disputes, voids any right to use the deliverables.
Aspire Digital Solutions may display completed work in its portfolio unless otherwise agreed in writing.
12. Asset Retention and File Storage
Upon completion, cancellation, or termination of a project, Aspire Digital Solutions will retain Client project files and digital assets for a maximum period of six months.
Digital assets may include website files, design files, video files, graphics, editable source files, campaign exports, strategy documents, and backups.
After six months, Aspire Digital Solutions may permanently delete all project files and assets without further notice.
Clients are solely responsible for downloading, storing, and maintaining backups of all final deliverables.
Asset recovery requests within six months may be fulfilled subject to availability and may incur a file retrieval and administrative recovery fee.
Requests made after six months are not guaranteed and Aspire Digital Solutions may be unable to recover such assets.
Aspire Digital Solutions shall not be liable for any loss of files, data, or materials after the six month retention period.
13. Limitation of Liability
To the fullest extent permitted by law, Aspire Digital Solutions shall not be liable for indirect damages, lost profits, loss of data, business interruption, third party platform failures, hosting outages, or cyber incidents beyond our direct control.
Total liability shall not exceed the total amount paid for the specific service giving rise to the claim.
14. Force Majeure
Aspire Digital Solutions shall not be liable for delays or failure to perform due to events beyond reasonable control, including natural disasters, internet outages, government actions, labor disruptions, hosting failures, or platform restrictions.
Timelines will be reasonably adjusted where applicable.
15. Governing Law and Venue
These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut.
Any dispute arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located within Connecticut.
The parties consent to the jurisdiction and venue of such courts.
16. Entire Agreement
These Terms, together with any signed proposal or service agreement, constitute the entire agreement between the parties and supersede all prior discussions or representations.